I have a Pixel 7 Pro from Google, the phone is absolutely amazing and I love it. I likely won’t be able to buy anything other than the flagship phone moving forward, but that’s ok. Google phones are so much better than anything that Samsung produces that it’s not even close. The Samsung hardware is good, no doubt about it, but what they do to the OS should be illegal. I’d actually prefer iPhone over a Samsung phone. I digress.

So, a feature that Pixel supports is a dual SIM. It supports a regular physical SIM card and also an eSIM. An eSIM is an electronic SIM, or a virtual SIM. I’m not sure, but from my recent experience, the carriers, or at least Rogers and Bell do not, I repeat, DO NOT know how eSIMs work or how to configure them.

For reasons sort of unknown to me, I decided to add another phone number to my phone. My intentions were good, I was going to use this new number for work. Anyway, I called Rogers and asked to have it setup. They did, or at least they tried.

For a bit, I had 2 numbers on my phone. My original Alberta number that I’ve had since April of 2017 and a new Ontario based number for work. Unsure why I went with an Ontario number, but I did. Now, on my Alberta number, I had unlimited calling and texting and US data, I wanted this moved over to my new number – this is where the problems started, I think.

I was getting data on the phone, but since data wasn’t on the second number, the phone was showing that it was partially out of service. Odd, to say the least. I played with it and couldn’t resolve and figured it might just be easier to remove the second line since I hadn’t started using it, so, I called into business support and had them remove the second number.

Something happened here that wasn’t expected. Since my data was moved to my second line to go along with my unlimited talk and text, when they removed the line, it removed the data and the agent didn’t notice this.

I called Rogers a number of times and spoke to a number (6, I believe) agents and none were able to fix them issue. At 6pm last evening, I got tired of my call with them, after 3+ hours and said that I had to go. She tried to keep me on the line, but I was done. She promised to call me back the next day and would figure this out. I, however, had pretty much decided that I was done with Rogers.

I went to Bell after work today and got a REAL SIM card and my phone was reactivated. I’m on a good plan and paying less than I was with Rogers.

I was with Bell back when I was in Ontario and never had an issue, well see how it goes now.

So, Rogers, you really need to work on the training both with your sales people and your tech people, they lost you a long time customer last night, although the last rep did at least try, was just unsuccessful.

Welcome back Bell, I hope we have a long and trouble free relationship.